FAQ's About How to Rent a Textbook Online
Can I write or highlight in my books?
Yes, you can. Just remember that future students will rent the same book after you, so be respectful. Keep highlighting and writing to what is necessary.
[close]
EASY! WE PROVIDE YOUR PREPAID RETURN ENVELOPE! After your books arrive, we'll send you an envelope that has a UPS
prepaid and pre-addressed label already attached. Simply open it up,
place your book(s) inside, and drop the package off at the nearest UPS drop box or UPS store (residents in AK and HI, or military members with an APO or FPO address will drop packages off at the post office).
This is the only acceptable way to return books. It insures that your books are returned to the correct location and the tracking that is built into each label gives you peace of mind. It's one more thing we do to make the textbook rental process as painless as possible. When we receive your textbooks, your account will be updated to show the books were returned and you'll receive a confirmation email. This return process completes the rental cycle.
[close] Credit card payments are processed securely during the checkout procedure. All major credit cards are accepted. We cannot accept cash or money orders, and we are not taking orders over the phone at this time.
[close] We offer 30 day worry free guarantee. If you drop your class or change your mind for any reason, return your book within 30 days of your order date for a full refund.
[close] Students typically see a savings of 50% to 85% over new or used purchases. Some students will see even greater savings of up to 90 or 95%. Just do a quick search of your books and you'll see for yourself.
[close] It depends on the shipping method you select. After a 24-48 hour processing period (excluding weekends and major holidays), it typically takes 7-14 business days for standard shipping, 5-8 business days for expedited. Shipping times may vary based on weather, delivery routes, and other factors out of our control. If your book has not arrived by the expected arrival date, contact us immediately and we'll work closely with you on a quick resolution. Our support staff is second to none.
[close] It depends. Some textbooks are shipped directly from one of our suppliers to your door, so they won't be branded with the CampusBookRentals.com logo.
Book suppliers may leave a receipt or return labels inside the books you receive; however, these should be completely disregarded as they have nothing to do with your rental price or your method of returning the books. Your line of customer support will always be with CampusBookRentals.com and all books must be returned to the CampusBookRentals.com warehouse located in Ogden, UT.
[close] Yes they are; based upon the search and verification you perform. Our search function allows you to see all details of the book which will ensure that the book is the same as what is in your bookstore. Books may be paperback or hardcover at the discretion of CampusBookRentals.com and based on availability from our suppliers at the time of rental. They may also be an instructor's copy if it is determined by us or our supplier that the content is identical and it is our last option of supply. It is our policy not to ship international versions of textbooks. Should you mistakenly receive an international version from one of our suppliers, contact us immediately for a replacement copy. PLEASE REMEMBER that books are not guaranteed to have supplements such as CD's, access codes, additional study manuals, etc.
[close] All textbooks are in an acceptable used, like new or new condition. We strive to provide you with high quality textbooks similar to new and used books in your school bookstore. After all, we'd like to rent the book to someone else once you're done with it, so it's in our interest to provide quality textbooks.
[close] Because books we provide are potentially used,
we cannot guarantee that your book will include student access codes, CD ROMs, workbook packages, etc. Supplemental materials are often used or damaged during the book's initial use, and cannot be obtained or re-used. Please be sure you either have access to supplemental materials, or do not need them for your classes. Most professors do not require the supplemental materials that come with the core textbooks.
[close] Our rental periods should provide ample time for you to complete your classes, but if you find yourself needing to extend your rental period or re-rent the book altogether, simply access your account, select the book or books you wish to extend or re-rent, and you will be led to several options prior to checkout. You can extend 15 or 30 days, or re-rent the book all together at a stellar discount.
[close] No problem. The amount you pay to purchase your book is the difference between what you already paid to rent it, and the value of the book. Simply access your account, select the book or books you wish to buy, and click the "Buy Checked" button. You'll be taken through the checkout process just like when you rented the books, and your account will be updated to show the new status of purchased.
[close] Yes. For shipping and email notification purposes, you need to
register. It's absolutely free. You can also login to your account to check your rental history, rental status, etc.
[close] Absolutely not. We don't believe in gimmicky fees or confusing plans. Just rent the books you need when you need them for a low one-time price.
[close] Insurance is an exciting new option we've added for the benefit of our customers. When you select the insurance option during the checkout process, your book is insured against theft, loss, and damage. For a very low price, you can have peace of mind that your rentals are covered. Worry about your classes, not your books. See our Service Policy for detailed information on our Insure-a-Book program.
[close] Via USPS, UPS, FedEx, or DHL at the discretion of CampusBookRentals.com or its suppliers.
[close] It depends. If they come directly from our inventory, they will; however, we use several suppliers across the nation to insure the textbooks you order are available and arrive in a timely manner. This could result in your books coming from different suppliers who use different shipping carriers. Even books that are sold as a package set in your school bookstore could come individually to your shipping address. In the end however, all books must be sent back to the CampusBookRentals.com warehouse located in Ogden, UT.
[close] As with any online purchase, it depends on when you order. Please provide yourself ample time to get your books before you need them.
[close] We do our best to ensure we track your books and get them to you on time. Like any package delivery system, on very rare occasion, packages can be lost along the way. Please notify CampusBookRentals.com if your books fail to show up. After some initial investigation, if it is determined that your books may be lost, we will immediately expedite at no extra charge a replacement book.
[close] No. The service is available nationally to any person. In fact, you need not be attending school to rent books from CampusBookRentals.com.
[close] Rental prices are subject to change on a continuous basis according to our availability and price lists. There is no guarantee of a quoted price unless the textbook is placed in the shopping cart and checked out during that shopping session.
[close] Simply type in an ISBN, Author, Title, or Keyword into the search box on any of our pages. Click on the book you need, and the rental price will be displayed along with your shipping and insurance options.
[close] Have more questions? Feel free to email us at info@CampusBookRentals.com. We look forward to hearing from you!
